1. Introduction
ReelDrama Inc. (“ReelDrama,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website (reeldrama.ai), mobile applications, and related services (collectively, the “Platform”).
2. Information We Collect
2.1 Information You Provide
- Account information: Name, email address, username, and profile photo when you register
- Payment information: Processed securely through Apple App Store or Google Play — we do not store payment card details
- Communications: Messages you send to our support team or through live chat features
- Profile preferences: Genre preferences, language settings, and notification preferences
2.2 Information Collected Automatically
- Usage data: Episodes watched, watch duration, series interactions, and browsing patterns
- Device information: Device model, operating system, unique device identifiers, and app version
- Network information: IP address, browser type, and general location (city/country level)
- Analytics data: Via Google Analytics (ID: G-YSVERPLHX2) and similar tools to understand Platform usage
2.3 Information from Third Parties
- Authentication providers: When you sign in with Google or Apple, we receive your name, email, and profile photo from those services
- App stores: Purchase confirmation and subscription status from Apple and Google
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Platform
- Personalize your experience with AI-powered content recommendations
- Process transactions and manage your account
- Send service-related notifications (new episodes, live sessions, account updates)
- Moderate content and enforce our Community Guidelines
- Analyze usage trends to improve our services
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal data. We may share information with:
| Recipient | Purpose |
|---|---|
| Google Cloud Platform | Infrastructure, hosting, data storage |
| Firebase (Google) | Authentication, push notifications |
| Google Analytics | Website and app analytics |
| Payment processors | Transaction processing (via app stores) |
| Law enforcement | When required by law or to protect rights and safety |
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we retain anonymized data for analytics purposes and delete personally identifiable information within 30 days, except where longer retention is required by law.
6. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Firebase Authentication with secure token management
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
- Cloud infrastructure hosted on Google Cloud Platform with SOC 2 compliance
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
- Object to certain processing activities
To exercise these rights, go to Settings > Privacy in the app or email privacy@reeldrama.ai.
8. Children's Privacy
ReelDrama is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.
9. Cookies and Tracking
Our website uses essential cookies for authentication and session management. We also use Google Analytics for usage analysis. You can manage cookie preferences through your browser settings. Our mobile apps use device identifiers for analytics but do not use third-party advertising trackers.
10. International Data Transfers
Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws, including GDPR Standard Contractual Clauses where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through in-app notifications or email. Your continued use of the Platform after changes constitutes acceptance.
12. Contact Us
For privacy-related questions or to exercise your rights:
Email: privacy@reeldrama.ai
Address: ReelDrama Inc., San Francisco, CA, United States